Tell us what's on your mind.
A real person reads everything sent here. Median response time is currently 3h 42m — faster than your Slack notifications.
Before you write
A few questions we get often, in case yours is one of them.
How do I get a refund?
Email billing@morphra.com from your account email. Most refunds are approved in one read — see our Refund Policy for the rules.
My generation looks bad. Will you refund it?
Generally no — AI is probabilistic and credits are consumed on successful completion. But if the issue is on our end (false-positive content block, broken model output), write to us and we'll review.
Do you train on my prompts?
No. We don't use your prompts, uploads, or outputs to train models — ours or anyone else's. Details in our Privacy Policy.
How do I cancel my subscription?
Settings → Billing → Cancel. Takes effect at the end of the current period. You keep access until then.
I need API access / volume pricing.
Write to sales@morphra.com with your use case and rough monthly volume. We'll get back within a day.
Is the service down?
Check status.morphra.com first — if we know about it, it's there.